Frequently Asked Questions
How long will it take for my mug to arrive?
Shipping times vary by location. Here are our general delivery estimates:
US & Canada: 5–7 business days
Europe: 7–10 business days
Rest of the World: 10–15 business days
Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking number which you can use that to track your order.
What if my mug is damaged or defective?
If your mug arrives damaged or defective, please contact us within 14 days of receiving your order, and we’ll work with our printers to get you a replacement or issue a refund.
Do you ship internationally?
Yes! We ship worldwide. Please note that international shipments may be subject to customs fees or import taxes, which are the responsibility of the customer.
Terms of Service
Intellectual Property
- Ownership of Content: All content on our website, including images, designs, logos, and text, is the property of STGMUGS or our licensors and is protected by copyright, trademark, and other intellectual property laws.
- User Submissions: By submitting reviews, feedback, or other content on our website, you grant STGMUGS a worldwide, royalty-free, perpetual license to use, display, and distribute such content.
Returns & Refunds
- Damaged or Defective Items: If your mug arrives damaged or defective, please contact us within 14 days of receiving your order. We will arrange for a replacement or issue a refund, depending on the situation.
- Non-Refundable Items: Due to the print-on-demand nature of our products, we do not accept returns or exchanges for items that are not defective or damaged. Please ensure that you select your mug carefully.
- Cancellation: Since we begin processing your order immediately, cancellations cannot be made once the order is placed.
Limitation of Liability
STGMUGS is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. In no event shall our liability exceed the amount you paid for the product(s) in question.
Privacy & Data Protection
Your privacy is important to us. We collect and use your personal information only as described in our Privacy Policy. By using our website, you consent to the collection and use of your data in accordance with that policy.
Governing Law
These Terms & Conditions are governed by the laws of [Your Country/State], and any disputes will be resolved in the competent courts of that jurisdiction.
Changes to Terms & Conditions
STGMUGS reserves the right to update or change these Terms & Conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of the website after any such changes constitutes your acceptance of the revised Terms.
Account Responsibility
Account Information: If you create an account with us, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account.
Eligibility: By using our website, you confirm that you are over the age of 18 (or have parental consent to use the site) and are legally able to form a contract.